1. Inspection & Processing

Once your return arrives at our warehouse, please allow up to 7 business days for inspection.

We reserve the right to document returned items (including photo and video evidence) to prevent fraudulent claims.

2. Approved Refunds

If your return is approved:

• Refunds are issued to the original payment method only

• Refunds are processed once per week

• Original shipping fees are non-refundable

• Customs duties and taxes are non-refundable

Processing time by your payment provider may vary and is outside of our control.

3. Damaged or Incorrect Items

Claims for damaged or incorrect items must be submitted within 48 hours of delivery.

Claims must include:

• Clear photographs of the item

• Photographs of the packaging

• The shipping label

Failure to provide evidence within 48 hours may result in claim denial.

4. Chargebacks & Fraud Prevention

If a chargeback or payment dispute is initiated without prior contact:

• We will provide proof of delivery, tracking confirmation, order confirmation, and inspection documentation to the payment provider.

• Fraudulent disputes may be reported to the relevant authorities.

We reserve all legal rights in cases of suspected fraud or abuse.

5. Limitation of Liability

AUGE Atelier’s liability is strictly limited to the purchase price of the product.

Under no circumstances shall we be liable for indirect, incidental, or consequential damages.